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Our Return Policy:
Please note that fabric, wallcovering, and sample orders are non-refundable. You may request a sample of any fabric or wallcovering and will will get the sample out to you as quickly as we can.
Due to dye lot differences in fabric, all orders will include a free CFA (cutting for approval). Your order will be reserved with the manufacturer until you have signed off on the CFA. If it is not to your liking, the order can be cancelled. However, once you have agreed to the fabric clipping of your dye lot, the order will be placed and the fabric shipped. For obvious reasons, once the manufacturer has cut your order, it is no longer returnable. So, please study the CFA carefully before you sign off on the order.
Wallcovering orders and rug orders are returnable but the manufacturer typically requires a restock fee. We will only charge our customer the exact amount that we are charged by the manufacturer to restock the order.
Shipping Policy:
Because order size varies greatly in this business, we will give you a shipping quote when you place the order. Your payment method will not be charged until you've agreed to the shipping. PayPal immediately captures funds and we cannot control this procedure. However, if the shipping quote is not acceptable, we can simply refund the order amount.
Please Note: The shipping will display as free during checkout but all fabric, wallcovering, and rug orders will have a shipping fee. Depending on whether the order must be shipped via freight or UPS/USPS will determine its cost.
All fabric and wallpaper samples ship for free as well. We charge $3.00 per sample to cover labor and our postage.
Please contact us if you have any questions regarding any of our policies or procedures.
Our Return Policy:
Please note that fabric, wallcovering, and sample orders are non-refundable. You may request a sample of any fabric or wallcovering and will will get the sample out to you as quickly as we can.
Due to dye lot differences in fabric, all orders will include a free CFA (cutting for approval). Your order will be reserved with the manufacturer until you have signed off on the CFA. If it is not to your liking, the order can be cancelled. However, once you have agreed to the fabric clipping of your dye lot, the order will be placed and the fabric shipped. For obvious reasons, once the manufacturer has cut your order, it is no longer returnable. So, please study the CFA carefully before you sign off on the order.
Wallcovering orders and rug orders are returnable but the manufacturer typically requires a restock fee. We will only charge our customer the exact amount that we are charged by the manufacturer to restock the order.
Shipping Policy:
Because order size varies greatly in this business, we will give you a shipping quote when you place the order. Your payment method will not be charged until you've agreed to the shipping. PayPal immediately captures funds and we cannot control this procedure. However, if the shipping quote is not acceptable, we can simply refund the order amount.
Please Note: The shipping will display as free during checkout but all fabric, wallcovering, and rug orders will have a shipping fee. Depending on whether the order must be shipped via freight or UPS/USPS will determine its cost.
All fabric and wallpaper samples ship for free as well. We charge $3.00 per sample to cover labor and our postage.
Please contact us if you have any questions regarding any of our policies or procedures.
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